India or bust (or Canada)Marching in step with other technology companies, Microsoft may be planning to
outsource technical support positions to companies in India or Canada. Right now, other corporations are outsourcing customer service, technical support, and other technical positions to countries like India because the workers are educated and the standard of living is cheaper, therefore you do not have to pay Indian workers as much as you would have to pay an American worker. Of course, the American workers getting shafted hate this, and the CEOs who are lining their wallet with millions of dollars to run a corporation into the red claim that since these departments do not generate profit for the corporation, they must be run as cheaply as possible. So, goodbye American jobs.
There's 46 huge differences, though, between other corporations doing this and Microsoft: Microsoft is currently $46 billion in the black. (Or so
BBC radio told me tonight.)
For full disclosure, I used to do technical support for the evil empire. If you called the Microsoft Outlook support line during 1999-2000, you might have talked with me. At that time, Microsoft outsourced support within this country, and the company I worked for had a contract to do support for various Microsoft products like Word, Outlook, Access, Excel, Exchange, Fox Pro, and Windows 95/NT/2000. But at the end of 2000, Microsoft annouced that they were pulling our contracts because they wanted their support to be in-house, ran directly by Microsoft. They said that having most support in-house would reflect better on their products, because they would have more control over their products. On top of this, the company that I worked for just built two large call centers: one in India and the other in Canada. So, all of this added up to me not having a job.
While I worked for a company that Microsoft outsourced to, Microsoft still had the higher levels of support in-house. Most of those in-house techs for Outlook worked in Texas. The linked article points out that 800 Microsoft workers in Texas will soon lose their jobs. Some of these people I met and talked with on a daily basis, so this does not sit well with me.
I guess this blows the theory of taking their support in-house to improve their image. I understand that corporations would like to cut costs in departments that do not generate revenue, and I do not hold any bias or grudge against India because I realize that their economy, with a workforce of well educated people, also needs jobs. However, it's shameful that Microsoft, who has billions in profits, will ship jobs off to a foreign country while America is still in recession and it's tough enough for the unemployed we have now (like me) to find work. I hope the good workers they are laying off are able to find employment soon, but if other companies follow in the footsteps of the software giant, these workers might have to choose a new career.
Meanwhile, the corporate fat cats get richer by not doing their part to help the American economy back on its' feet. Doesn't capitalism suck? In the old days, these people would be tarred and feathered.
To make matters worse, current Microsoft employees fear that the company will look for any reason to fire them so they do not have to pay them a severance package after their eventual layoff. I can believe this for two reasons: when Microsoft canned the Outlook contract for my company, none of the Outlook workers received any sort of severance package; and if Microsoft is reaping huge profits but are still willing to cut American workers to save money, then they are just plain cheap.
Even thouh I worked for the bastards, I'm still proud to say that I have never spent a red cent on any Microsoft products. I suggest that until companies like Microsoft treat their workers properly, you do the same. A recently axed Microsoft employee in Texas has put up a site,
goodetech.com, about this situation. The best way we can express ourselves is with our wallets. Hopefully, if Microsoft isn't too busy counting their billions made from corporate contracts, they will listen to us consumers.